1. Q: Are you a legitimate platform?
A: Hello, we are a formal and legal overseas online pharmaceutical purchasing platform.
2. Q: How can I check the logistics information?
A: After you place an order, our platform customer service will provide the logistics tracking number. You can check it by following the official WeChat account of EMS China Post Express Logistics, visiting the official website of China Post, or calling 11183 to connect with a human customer service representative for real-time logistics tracking.
3. Q: Can I get a refund after payment?
A: Hello, due to industry regulations, medicines are special commodities. We do not accept returns or refunds for any reason once the medicines have been shipped, except for quality problems. If the medicines have not been shipped yet, you can cancel the order for free and ask customer service to assist with the refund.
4. Q: What should I do if my purchased items are seized by customs?
A: Hello, customs supervision intensity varies by region. If a customs declaration is required, you will need to provide the patient’s medical records and invoice (we will supply the invoice) for declaration or payment of any applicable tariffs. This is an uncontrollable factor, and we hope for your understanding. If you are purchasing a large quantity of medicines, please contact our customer service to arrange shipment in multiple packages to reduce the risk of customs seizure.
5. Q: Does the price include tariffs?
A: The price of all products on our platform only includes the export tariffs of the country of origin. If customs requires additional tax payment, this part shall be borne by you.
6. Q: Does the price include shipping fees?
A: Please consult our customer service for details.
7. Q: Can all products be verified with an anti-counterfeiting code?
A: This depends on the pharmaceutical manufacturer. If the medicine box is equipped with an anti-counterfeiting label, you can verify its authenticity. If there is no anti-counterfeiting label, authenticity cannot be identified by visual inspection alone. We guarantee that the product you receive is exactly the same as it was when it left the factory.
8. Q: Do you have all the medicines I need in stock?
A: Our company offers more than 10,000 types of medicines, basically covering common drugs and preparations. The platform only displays a selection of frequently used medicines. If you cannot find the medicine you need on the platform, please consult our online customer service staff.
9. Q: Why are your medicine prices so low? Some are even more than 50% cheaper than those sold by purchasing agents.
A: We are a world-leading online pharmacy. We eliminate price markups from intermediate companies or individual purchasing agents. It is our mission to bring health to more people through affordable and high-quality medicines.
10. Q: How soon will I receive the goods after payment?
A: After the order is confirmed and verified, we generally ship via EMS on the same day or the next day. Delivery times vary by region, with the average delivery period being around 15 days.
11. Q: What should I do if the patient experiences adverse reactions after taking the medicine?
A: Hello, all medicines may have side effects, and the severity of side effects varies from person to person. Taking medicines, especially prescription drugs, carries a certain risk of adverse reactions. Please consult your local doctor before purchase and read the medicine package insert carefully. We can guarantee that our medicines are sourced from legitimate and reliable channels and are within their expiration dates. Our platform does not provide medical diagnosis and cannot guarantee that no adverse reactions will occur after taking the medicine. In case of any emergency, please contact a local doctor immediately to avoid delaying the optimal treatment time.
12. Q: What is the difference between generic drugs and brand-name drugs?
A: Generic drugs produced by qualified pharmaceutical manufacturers bypass patent restrictions, so their prices are only a fraction or even one-tenth of the price of brand-name drugs. However, their active ingredients, efficacy, and performance are almost identical to those of brand-name drugs, and they are clinically interchangeable.
13. Q: How can I purchase products on your platform?
A: You can contact our customer service or add our customer service contact for free consultation!
Contact Information
If any issues arise, please contact us immediately.
Email:haiousales@gmail.com
